Access Rights Configuration
Users can be assigned Manager or Technician access rights based on their responsibilities in the Machine Repair Management module.
Machine Repair Configuration
Under Machine Repair > Configuration, users can configure the required settings and master data for managing machine repair requests and related operations.
Machine Parts
Users can manage and configure Machine Parts used for machine repair operations, including the parts required for maintenance and repair requests.
Services
Service Type
Machine Repair Team
Create Machine Repair Request From Website
Customers can submit a Machine Repair Request from the website by entering details such as Machine, Machine Brand, Machine Model, Manufacturing Year, and other repair-related information.
The logged-in customer's Name, Email, and Phone are filled automatically, and users can attach supporting documents before submitting the request.
Machine Repair Request On My Account
Logged-in users can view their submitted Machine Repair Requests from the My Account section, allowing them to track their repair requests and related details.
View Machine Repair Request
Users can click any Machine Repair Request from the My Account section to view its complete details and repair information.
Machine Repair Request - Timesheet
Technicians and Machine Repair Team members can record the time spent working on a machine repair request using the Timesheet.
Create Machine Diagnosis
Users can click Create Machine Diagnosis to record a diagnosis for the machine repair request.
After creating the diagnosis, they can click the Machine Diagnosis smart button to view the recorded diagnosis details.
Machine Diagnosis Form View
Users can view the created Machine Repair Diagnosis in the form view, including the diagnosis details associated with the repair request.
Create Machine Repair Work-Order
Users can click Create Machine Work Order to create a work order for the machine repair request and proceed with the required repair operations.
Create Consume Machine Parts
Users can create a Machine Parts Consumption record to track the spare parts consumed during the machine repair process.
Create Quotation From Diagnosis
Users can click Create Quotation from the machine repair diagnosis to generate a quotation for the required repair services and parts.
Close Machine Repair Request
Managers and technicians can close a machine repair request by clicking Set To Close.
Once closed, an email notification is automatically sent to the customer informing them that the machine repair request has been completed.
Customer Email
Customer Rating Button
Once the machine repair request is closed, the Customer Rating button becomes available.
Customers can click this button to access the rating page and provide feedback on the repair service.
Website Customer Rating
Customers can submit their rating and feedback for the machine repair service from the website after the repair request is closed.
Thank You Message
Machine Repair & Label Report
Users can generate and view PDF reports for machine repair requests and print Machine Repair Labels for repair identification and tracking.
Machine Repair Report
Machine Label Report